DELIVERY

Shipping is limited to France, some of EU countries, Switzerland, USA and Australia.

Parcel deliveries through "La Poste" is made by the service called Colissimo.

The shipping cost is:

Colissimo recommandé require a signature on delivery (within France): FREE

Colissimo international (EU) require a signature on delivery: 14.30 €
Insurance cover (Ad Valorem) included - 4 - 8 business days (signature is required) for European Union and Switzerland

Colissimo international (USA/Australia) require a signature on delivery: 28,00 €
Insurance cover (Ad Valorem) included - 5 to 8 business days (signature is required) for USA & Australia

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

The Colissimo service undertakes to deliver within 48 hours working days in France. Indicative dates for EU delivery are 4 to 8 days, depending on destination.

Working days do not include weekends and holidays.

Packages are generally dispatched within 24 hours after receipt of payment and are shipped via French postal services to the shipping address you provided.

If the ring needs to be resized, the jewel will be dispatched within 7 working days after receipt of your payment. I’ll notify you by email.

Delivery times can be delayed in case of disruption, strikes, holiday periods or out of stocks. Anne DEFROMONT cannot be held responsible for this late delivery. If the product is out of stock an email will be sent to you.

It is your responsibility to check the contents and condition of the product upon delivery. In case of damages (damaged package, already open ...), you must notify the deliveryman and Anne DEFROMONT within 2 days after receiving the product. We undertake to refund or exchange the apparently defective products. In that case, please make a writing detailed statement and send me back the product(s). The request must be made within ten working days of delivery. Any claim made after this deadline will not be accepted. Products must be returned clean, unused and intact in their original packaging. Return costs will be refunded.

Responsibility of Anne DEFROMONT cannot be held responsible for non-compliance with the legislation of the country where the product is delivered (eg in case of prohibition of a product ...). It is your responsibility to check with local authorities the possibilities of import products you plan to order.

RETURNS

According to the legislation, if your order does not exceed your highest expectations, within 14 days of delivery, you have the right of withdrawal. The amount of your order will be refund to you including postal charges, except return fees. However the articles not corresponding to your waiting must be returned clean, unused and intact in their original packaging. If you wish to return one or more products, please go to your order history, select the order reference and mark the corresponding boxes and provide an explanation for the return. When complete, click the button. You can only do this when the status of your order is "Delivered"

Returns will be performing at Anne DEFROMONT - 37/39 rue Traversière - 75012 Paris - France.

REFUND

Refunds products in the cases referred to "Delivery and return" will be done in a period less than or equal to 7 working days after the reception of the good(s). Refund will be made by check in Euro or bank wire and sent to the customer who placed the order and billing address. Cash on delivery is not accepted for whatever reason.